Privacy Policy & Data Protection Statement

1. Our Core Privacy Commitment (No Data Sales)

We do not sell, rent, trade, or monetize your personal information or user activity data to third-party advertisers, data brokers, or marketing networks.

Your data is used strictly to operate, maintain, secure, and improve the Platform. We do not track your behavior across unrelated third-party websites for targeted advertising.

2. Information We Collect

We collect information directly from you when you register, communicate with other users, or interact with the Platform:

• Account Information: Name, username, email address and password provided during registration or profile setup, your state and ZIP code if you choose to give them, and a preferred FFL dealer if you choose to save one.
• Sign-In Provider Information: If you choose to sign in with Google or Discord instead of a password, that provider tells us your email address, your name or username there, and a link to your profile picture. We use it only to create and identify your account, and you still choose your own 210Gear username, and may add a state and ZIP code. We never receive your password for that provider, we ask for nothing else, and we do not post anything or read anything else from your account there.
• Waiting List: While 210Gear is in closed testing, places are limited. If you ask to be told when the next round opens, we store your email address and the date you asked, and nothing else. We use it only to write to you once, when a place opens. Every such email carries a link that removes your address, and you can use it at any time; we do not sell, share or otherwise use these addresses, and if you never take up a place we delete the address when testing ends.
• Listing & Community Content: Photos, descriptions, collection showcases (e.g., photographs of a kit or bag), and listing details you voluntarily post publicly.
• Communication Logs: Messages sent between users via our internal messaging system, as well as communications sent directly to our support team.
• Technical & Usage Data: IP address, browser type, device information, access times, and system interaction logs collected automatically for security, fraud prevention, and site operations.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and optimize platform functionality.
• Facilitate peer-to-peer messaging and listing displays.
• If you give it, use your ZIP code to find licensed firearms dealers (FFLs) near you and show roughly how far away they and listings are. Dealer names, addresses and phone numbers come from the ATF's public list of licensees.
• Detect, investigate, and prevent fraudulent activity, security breaches, or violations of our Terms of Service.
• Respond to customer service requests and user inquiries.
• Comply with legal obligations and valid law enforcement requests.

4. User Data Preferences & “No AI” Protection

We respect user sovereignty over digital content and personal data. We offer a dedicated “No AI” Preference Setting within your account control panel.

“No AI” Opt-Out Guarantee:

• Zero AI Model Training: When enabled, your personal data, profile details, messaging logs, listing descriptions, and uploaded photographs will never be used to train, fine-tune, or evaluate artificial intelligence or machine learning models (whether internal or provided by third parties).
• Prevent Accidental AI Interaction: Enabling the “No AI” setting guarantees that you will never be automatically served or required to interact with AI-driven features (such as automated message generators, automated item valuations, or AI chat assistants) while using the Platform.

You may update or toggle your AI preferences at any time in your Account Settings > Privacy & Data Preferences.

5. Account Deletion, Data Purge & Right to Be Forgotten

We empower users with direct control over their personal data, including the right to permanently purge their information.

Self-Service Account & Data Deletion

You may completely delete your account and purge your personal data at any time directly through the platform interface:

1. Navigate to Account Preferences > Security & Privacy.
2. Select “Delete Account & Purge Data.”
3. Confirm your request. Upon confirmation, your profile, personal identifier data, and private account details will be permanently removed from our active databases.

Deleting your account also permanently deletes your gear: every item and its photos, serial numbers, private notes, descriptions, prices and places, along with your containers, tags, maintenance records, expirations, loans, trips, audits, import lists, QR labels and the messages finders sent through them, and your listings and conversations. We don't keep a copy. The one thing we keep is anonymous product facts: the make, model, category and barcode of the products you owned, with nothing linking them to you, to each other, or to when you had them. They help other members find the same products when they add gear.

Right to Be Forgotten

If you prefer not to use the self-service tool or require complete erasure of any off-site or cached records, you may exercise your formal “Right to be Forgotten” by contacting us directly at privacy@210gear.com with the subject line “Data Erasure Request.” Upon receipt and identity verification, our privacy team will manually purge all personal data associated with your account from our primary systems.

Note on Retained Data: While your profile and personal data will be erased, limited system transaction logs, law enforcement audit trails, or records necessary to comply with active legal subpoenas, anti-fraud enforcement, or statutory obligations may be retained in encrypted archives in accordance with law. We don't currently keep backups of our database, so deleted data isn't held in one. If we start keeping backups, we'll update this policy to say how long deleted data can remain in them.

6. Information Sharing & Disclosures

We do not disclose your private information to third parties except in the following limited circumstances:

1. Service Providers: We may share necessary data with trusted third-party vendors who perform essential infrastructure operations on our behalf (e.g., web hosting, database storage, system security, and transactional email delivery). These providers are bound by strict confidentiality agreements.
2. Law Enforcement & Legal Process: We take illegal activity seriously. We may disclose your information to federal, state, or local law enforcement agencies (such as the ATF or local police) if required to do so by a valid subpoena, court order, search warrant, or emergency legal request investigating illegal arms sales, fraud, or threats to physical safety.
3. Corporate Reorganization: As part of standard business operations, all user data, account records, and platform assets may be transferred, assigned, or acquired in connection with any merger, acquisition, financing, reorganization, sale of company assets, or transition of service to another entity.

7. Data Security & Retention

• Security: We employ industry-standard technical, administrative, and physical security measures to safeguard your personal data from unauthorized access, disclosure, or alteration.
• Retention: Active user account data is retained for as long as your account remains open. Upon account deletion or erasure requests, non-personally identifiable logs may be retained as needed to maintain system security, resolve disputes, enforce our Terms of Service, and satisfy legal compliance obligations.
• Offline copy: Offline copy in Preferences is on unless you turn it off. While it's on, a copy of your gear list, including serial numbers and private notes but not photos, is saved on each device where you use 210Gear so you can view it without a connection. It stays on that device and is deleted when you sign out or turn Offline copy off.
• Calendar feed: If you turn on the calendar feed, 210Gear creates a private link that lists your gear's reminder and trip dates by item name. Anyone with the link can read it, and your calendar app's provider (such as Google or Apple) fetches it to show the dates. You can reset the link or turn it off in Preferences at any time.
• Feedback: When you use Send feedback, what you write is posted to the 210Gear Discord server's #feedback forum, where other members can read it, along with the page you were on and your browser or phone. Your username goes on the post unless you untick that before sending. We keep a copy of what you sent, and we can't take a Discord post back once other people have seen it.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Platform, with the “Last Updated” date revised accordingly. Your continued use of the Platform after updates constitutes acceptance of the modified Privacy Policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your data preferences, or exercising your Right to be Forgotten, please contact our data team at:

• Data Privacy Officer: privacy@210gear.com
• Support Email: support@210gear.com